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Luminous Power Technologies rolls out Contactless Customer Service on WhatsApp
OdishaRay
Bhubaneswar(13/08/2020): Luminous Power Technologies, a powerful and trustworthy brand in the power backup, home electrical and residential solar space has rolled out contactless Customer Service on WhatsApp.Luminous’ WhatsApp support will offer multiple services, resolving customer’s query and helping them while they stay safe indoors.Under these unprecedented times, Luminous Power Technologies understands the evolving customer behaviour and is responding to the current situation through effective and sustainable customer service model.Consumers can simply send a “hi” on Luminous’ WhatsApp support number +91 70428 33939to register for service, register a product, get product catalogue, buy products online, visit the company website or the YouTube page and also get immediate information on the nearest Luminous store.This service is available 24*7, on all days of the week. Sachin Bhalla, Senior Vice President, Marketing, Luminous Power Technologies said, “This new service has not only increased our overall value proposition but is also crucial to the safety of our customers in view of the current market situation.We hope that everyone remains safe inside their homes as they continue to avail our services and product offerings through our contactless support.” Sandeep Sadhu, Senior Vice President & Head Service at Luminous Power Technologies said, “ We have been all the more vigilant during these challenging times and have rolled out the new WhatsApp Support service and other additional measures in view of the changing consumer needs.” The company has introduced the WhatsApp support in view of the growing need for contactless services especially through the ongoing Covid-19 pandemic.It has also launched a consumer app and IVR based call center (available from 8 am to 8 pm) for automated service registration recently for the same purpose., Additionally, maintaining its promise of delivering best in class services, Luminous has taken up several measures to ensure safe Hygiene practices both within the organization and while dealing with consumers..